Responsible Gaming

Responsible gaming at 7 Seas Casino on 7seas-ca.com means enjoying social casino games in a conscious, informed, and controlled way. The goal of this page, which is part of the 7 Seas Casino project, is to help you understand the risks associated with gambling-like entertainment, recognize early warning signs, and use the tools available to stay in control of your time and spending.

Although 7 Seas Casino operates as a social casino model (virtual currency with no monetary value and no real-money payouts), excessive play or overspending can still negatively affect your finances, relationships, or well-being. You should only play for entertainment, never as a way to make money, solve financial problems, or escape from stress.

7 Seas Casino and its operator, FlowPlay, Inc., are committed to supporting responsible play. We provide practical tools, information, and access to independent help services. If you are worried about your own gaming behaviour or about someone close to you, our support team can guide you to appropriate options and resources.

Risk Awareness

Gambling-style games can be enjoyable, but they also carry risks. Even in a social casino environment without real-money withdrawals, players can spend significant time and funds purchasing virtual items or coins. Understanding the early signs of problematic behaviour is an important protection.

Common warning signs

• Frequent or escalating play: You play for longer sessions or more frequently than you originally planned, or you feel restless when you cannot play.
• Thinking about the game constantly: You often think about 7 Seas Casino when you are at work, studying, or with family, and you are distracted by thoughts of "getting back to the game."
• Chasing losses or purchases: You spend more after a loss or after buying virtual currency, hoping to "win it back" even though the items have no cash value.
• Loss of control: You try to set limits on time or in-game spending but regularly exceed them.
• Neglecting responsibilities: Gaming interferes with work, school, family, or social obligations.
• Financial strain: You spend money on the game that you cannot comfortably afford, or you use funds intended for essential expenses.
• Secrecy and guilt: You hide the amount of time or money you spend on the game, or you feel ashamed about your gaming behaviour.
• Mood changes: You feel irritable, anxious, or depressed when not playing, or your mood strongly depends on in-game outcomes.

Self-assessment: quick check of your behaviour

The following questions are for your own reflection only. Answer honestly "yes" or "no" to each statement:

• Do you often play longer than you intended, even when you plan to stop?
• Do you think about 7 Seas Casino or similar games when you are doing other tasks?
• Have you tried to reduce your time or spending on the game but found it difficult?
• Have friends or family commented that you play too much or spend too much?
• Have you ever spent money on the game that was needed for bills, rent, or other essentials?
• Do you feel irritated or anxious when you cannot play?
• Do you hide the amount of time or money you spend on the game from others?
• Do you use the game to escape from problems, stress, or negative emotions?
• Do you feel guilty after a long gaming session or after making in-game purchases?
• Have you continued playing even when you knew it was causing problems in your life?

If you answered "yes" to several of these questions, you may be at risk of developing a gambling problem. Consider using the limits and tools described below, taking a break from the game, and contacting a professional support service.

Limits & Tools

7 Seas Casino encourages you to actively manage your gaming. Even though our virtual currency has no cash-out value, spending and time spent should remain under your full control. The tools described below are designed to help you set clear boundaries.

Deposit and spending limits

On 7seas-ca.com, "deposits" refer to purchases of virtual currency or items. You should never spend more than you can comfortably afford to lose. To support this, you can set daily, weekly, and monthly limits on your total purchases.

1. Sign in: Log in to your player account on 7seas-ca.com.
2. Open your account menu: Click on your avatar or username and select "Account" or "Settings."
3. Go to Responsible Gaming: Choose the "Responsible Gaming" or "Limits" section (naming may vary slightly in the interface).
4. Choose a limit type: Select Daily limit, Weekly limit, and/or Monthly limit for purchases.
5. Enter your maximum amounts: Type the maximum dollar amount you are prepared to spend in each period (for example, CAD 10 per day, CAD 30 per week, CAD 80 per month). Choose conservative limits that you can easily afford.
6. Confirm the change: Click "Save" or "Confirm". A confirmation message should appear, and the new limits will be applied to future purchases.

Important: In accordance with best practices, decreasing your limits (making them stricter) generally takes effect immediately, while any request to increase limits may be subject to a cooling-off period to help prevent impulsive decisions.

Time spent limits and session reminders

Managing your time is as important as managing money. You can use session timers and reality-check reminders to stay aware of how long you have been playing.

1. Log in and open the "Responsible Gaming" or "Play Settings" area in your account.
2. Select Session limit or Time reminder.
3. Choose a duration (for example, 30, 60, or 90 minutes per session).
4. Confirm your selection. The system will display a reminder or log you out when the chosen time limit is reached.

When a session reminder appears, carefully review how you feel, how long you have been playing, and whether it is appropriate to stop. If you find yourself repeatedly ignoring reminders, consider setting stricter limits or using a Time-Out or self-exclusion.

"Time-Out" - taking a short break

If you need a short pause from 7 Seas Casino, you can activate a temporary Time-Out (cooling-off period) for 24 - 72 hours.

1. While logged in, go to Account > Responsible Gaming.
2. Select "Time-Out" or "Short Break".
3. Choose the desired duration (for example, 24, 48, or 72 hours).
4. Read the information about what will happen during the Time-Out (no logins or purchases).
5. Confirm your decision. You will be logged out, and you will not be able to log in again until the Time-Out period has ended.

Use a Time-Out whenever you feel your gaming is becoming too intense or stressful, or if you are beginning to lose control over time or spending.

Self-Exclusion

Self-exclusion is a stronger protective measure for situations where short breaks and limits are not sufficient. By self-excluding, you ask 7 Seas Casino to block your access to your account for a longer period or permanently.

How to request self-exclusion

1. Log in to your account on 7seas-ca.com, if you still have access.
2. Open the Responsible Gaming/Self-Exclusion area: Go to Account > Responsible Gaming and select the "Self-Exclusion" option.
3. Choose the duration: Select a period that fits your situation. Typical options may include:
   • 6 months
   • 1 year
   • 2 years
   • 5 years
   • Lifetime (permanent) exclusion
4. Read the consequences: Carefully review the explanation of what self-exclusion means (see below).
5. Confirm your decision: Tick any required confirmation boxes and click "Confirm self-exclusion". You may receive a confirmation email sent to the address registered on your account.

If you cannot access your account, you may also request self-exclusion by contacting support at [email protected] from your registered email address and clearly stating the requested self-exclusion period.

Consequences of self-exclusion

• No access: You will not be able to log in to your 7 Seas Casino account during the self-exclusion period.
• No new accounts: You agree not to create new accounts. 7 Seas Casino may take reasonable steps to detect and close any new accounts created in breach of self-exclusion.
• No purchases or play: You will not be able to make in-game purchases or play games on the self-excluded account.
• Virtual balances: 7 Seas Casino operates a social gaming model where virtual currency has no cash-out value. Generally, unused virtual coins or items are not refundable. Any exceptions, including where required by applicable consumer protection laws, are governed by the Terms of Service at https://7seas-ca.com/terms.
• Early reactivation: For fixed-term self-exclusions (for example, 6 months or 1 year), early reactivation is normally not allowed. For lifetime self-exclusion, any request for reopening is handled very cautiously and may be refused.

Important: Self-exclusion with 7 Seas Casino applies only to this brand and platform. It does not automatically block access to other gaming or gambling websites or land-based venues. For broader protection, consider also using national or regional self-exclusion schemes and blocking tools described in the Support Resources section.

Support Resources

If you feel that your gaming behaviour is no longer fully under your control, we strongly encourage you to reach out to professional and independent support services. These services are confidential and can provide advice, counselling, and, where necessary, crisis assistance. The following information is provided for players in Canada and internationally.

Local support - Canada

Canada has provincial and territorial helplines specializing in problem gambling. Many operate 24/7, are confidential, and offer services in multiple languages through interpreters where available. Examples include:

• Ontario - ConnexOntario
  Phone: 1-866-531-2600 (24/7)
  Website: https://www.connexontario.ca
  Languages: English; access to other languages may be available via interpretation.
• British Columbia - BC Gambling Support Line
  Phone: 1-888-795-6111 (24/7)
  Website: https://www.bcresponsiblegambling.ca
  Languages: English; interpretation services may be available.
• Alberta - Alberta Health Services Helpline
  Phone: 1-866-332-2322 (24/7 Addiction Helpline)
  Website: https://www.albertahealthservices.ca
  Languages: English; interpretation may be available.
• Quebec - Gambling: Help and Referral (Jeu: aide et référence)
  Phone: 1-800-461-0140 (24/7)
  Website: https://www.jeu-aidereference.qc.ca
  Languages: French and English.

If your province or territory is not listed above, please check your local health services or gambling regulator's website for the official problem gambling helpline. In an emergency or if you are in immediate danger, contact your local emergency number or a crisis line available in your region.

International support organizations

The following organizations offer international support, mainly in English and other languages, and can be accessed from Canada:

National and regional self-exclusion schemes

Self-exclusion tools offered by 7 Seas Casino are limited to this platform. In some countries, additional national or regional schemes help you block access to multiple licensed gambling operators at once. Examples include:

• United Kingdom - GamStop (https://www.gamstop.co.uk): Free self-exclusion service that allows players to restrict online gambling with UK-licensed operators for predefined periods.
• Spain - RGIAJ (https://www.ordenacionjuego.es/en/rgiaj): National registry of self-excluded players administered by the Spanish regulator.

These schemes may not directly apply to social casinos like 7 Seas Casino, but they can be useful if you also use real-money gambling services in those jurisdictions.

Blocking software and app controls

To limit access to gambling-related content, including social casino games, you may consider using specialised blocking tools on your devices:

• Gamban - Software that blocks thousands of gambling and betting websites and apps on computers and mobile devices.
• BetBlocker - Free blocking software that allows you to restrict access to gambling websites for a selected period.

You can also use built-in device settings (such as parental controls, app store restrictions, or screen time management tools) to limit your access to certain apps or websites and to control how long you can use them each day.

Support for families and loved ones

Problem gambling affects not only the player but also family members and close friends. Many organizations provide specific services for relatives, including counselling, group meetings, and online forums. See the "Help for Family" section below for more details.

Confidentiality: The helplines and services listed above are independent of 7 Seas Casino. They typically offer confidential support, and you can usually contact them anonymously. For precise terms of confidentiality, please check each organization's policy.

Help for Family

If you are concerned about someone's gaming or gambling-like behaviour, your support can be very important. At the same time, it is essential to protect your own well-being. The following suggestions may help you start a constructive conversation and find support.

Talking to the person

• Choose the right moment: Speak when both of you are calm and not in the middle of a conflict, and when the person is not actively playing.
• Use "I" statements: Focus on how the behaviour affects you and others (for example, "I feel worried when..."), rather than accusing ("You are irresponsible").
• Stay specific: Mention concrete examples such as missed events, financial problems, or noticeable changes in mood.
• Listen actively: Allow the person to express their feelings and try to understand their perspective without immediately judging or threatening.
• Encourage professional help: Suggest contacting a helpline, counsellor, or support group and offer to help find information or make the first call.

Family support groups and resources

There are organizations and communities specifically dedicated to supporting family members affected by another person's gambling:

• Gam-Anon - A fellowship for family and friends of compulsive gamblers. Website: https://www.gam-anon.org.
• Online forums and chats: Many problem gambling support sites (including some listed above) host message boards and chat rooms where relatives can share experiences and coping strategies in a moderated environment.

Always verify that any forum or support community you join is reputable and moderated, and protect your privacy when sharing personal information online.

Next steps and professional help

• Consult a professional: A psychotherapist, psychologist, or counsellor with experience in addiction or behavioural issues can help both the person who is gaming and their family members develop strategies for change.
• Use helplines: Provincial gambling helplines in Canada can provide guidance and referrals for both players and their families (see "Local support - Canada").
• Protect your finances and safety: Consider separating finances, setting clear household rules, and seeking legal advice if necessary, especially where shared debts or assets are concerned.
• Look after yourself: Caring for someone with an addiction can be exhausting. Make time for your own health, interests, and emotional support network.

Remember that you cannot force another person to change, but you can set boundaries, seek help for yourself, and provide information and support when they are ready.

Operator's Commitment

7 Seas Casino, operated by FlowPlay, Inc., is a social gaming platform. While it does not provide real-money gambling or withdrawals, the operator recognizes that excessive play or spending can still be harmful. For this reason, we incorporate responsible gaming principles into our systems, policies, and staff training.

Internal monitoring and risk checks

• Behaviour analysis: We may monitor gameplay patterns such as unusually long sessions, sudden increases in in-game purchases, frequent attempts to reverse limits, or behaviour consistent with chasing losses.
• Reality checks and messages: When risk patterns are detected, we may display on-screen messages reminding you to review your time and spending, suggesting limits, or encouraging a break.
• Access to tools: Risk messages typically include direct links to the Responsible Gaming section so that you can quickly adjust limits, set a Time-Out, or request self-exclusion.

When support may contact you

In certain situations, and where permitted by applicable laws and our Privacy Policy at https://7seas-ca.com/privacy, our support team may proactively reach out using your registered contact details. This may occur, for example, when:

• Your activity indicates a sustained pattern of very long sessions or significant spending inconsistent with typical social gaming behaviour.
• You repeatedly request increases to limits shortly after setting or lowering them.
• You contact support with concerns about your own control over gaming or mention financial or emotional distress linked to your play.

Any such contact is intended to provide information about responsible gaming tools and support options, not to promote additional play. You may request that we limit the types of responsible gaming communications you receive, subject to legal and regulatory obligations.

Regional compliance note: 7 Seas Casino is offered to players in Canada as social gaming entertainment from a US-based operator and is not a real-money gambling service. However, we aim to follow recognized responsible gambling standards and to cooperate with relevant authorities where applicable.

Updates

Responsible gaming practices, legal requirements, and internal policies may evolve over time. When this responsible gaming page is updated, 7 Seas Casino will use one or more of the following methods to notify players:

• Publishing the updated information on this page at 7seas-ca.com.
• Displaying in-site notifications such as banners or pop-up messages after login.
• Sending informational emails to the address associated with your account, where appropriate.

You should review this page regularly to stay informed about the available tools and your options. Significant changes may also be reflected in our Terms of Service at https://7seas-ca.com/terms.

Last updated: 6 November 2025 (content reviewed and intended to remain valid through 2026, unless replaced by a later version).

Contact & Feedback

If you have questions about responsible gaming, need help using limits or self-exclusion tools, or wish to provide feedback about this page, you can contact 7 Seas Casino's support team. While a dedicated responsible gaming department phone number for Canada is not specified, our main support channel is equipped to handle responsible gaming enquiries and can escalate them internally as required.

Responsible gaming contact details

• E-mail: [email protected]
  Please include "Responsible Gaming" in the subject line for faster routing.
• Phone: A dedicated responsible gaming phone line for 7 Seas Casino has not been specified. For urgent emotional or crisis support, please contact your provincial helpline (see "Local support - Canada") or an appropriate crisis service in your area.

Feedback and support request form

You may also use the following form to request assistance with self-control measures, account limits, or self-exclusion. This form is for non-emergency use only.

Responsible Gaming Support Request

Full name (as on your 7seas-ca.com account):


E-mail address registered on your account:


Type of request:
Please select Help setting or adjusting limits Request for Time-Out / short break Self-exclusion request Information about responsible gaming Other (please describe below)

Your message (please include relevant details, such as desired limits or self-exclusion period):

Privacy notice: Information you provide will be processed in accordance with our Privacy Policy at https://7seas-ca.com/privacy. Do not include sensitive health information beyond what is necessary to describe your request.

Submit request

Important: This form and the e-mail address above are not monitored in real time and are not suitable for emergencies. If you are in immediate distress or at risk of harm, please contact a provincial problem gambling helpline, a mental health crisis service, or your local emergency number.